Privacy
Your community stays private.
This policy explains what information ZonaVecina uses to manage residential communities, facilities, and bookings, and the choices you have over that information.
1. Who is responsible
ZonaVecina is provided by Pabloku. For privacy questions, rights requests, or account deletion, email [email protected].
2. Information we process
- Account and profile: sign-in email, authentication identifier, full name, selected avatar, and account status.
- Community membership: community, role, housing or unit label, invitation and membership status.
- Community operations: facility settings, schedules, booking rules, reservations, cancellations, and the identity needed to show bookings to authorized members.
- Media: community or facility images uploaded by administrators and the metadata needed to protect and deliver them.
- Preferences and messages: notification choices, transactional email state, and support or privacy correspondence.
- Technical and security data: session information, device or browser data sent through standard network requests, and limited service logs used to operate and protect ZonaVecina.
We do not ask for passwords, verification codes, payment information, or precise location in support or deletion requests.
3. Why we use it
- To create and secure accounts and confirm email addresses.
- To show the correct private community, facilities, members, and availability.
- To create, prevent conflicts between, display, remind you about, and cancel bookings.
- To let administrators configure communities, facilities, invitations, housing, and media.
- To send service emails, answer support requests, prevent abuse, diagnose failures, and comply with applicable obligations.
Depending on the context, we rely on providing the service you request, our legitimate interests in running and securing it, consent where required, and applicable legal obligations.
4. Service providers
We use carefully selected providers to operate ZonaVecina:
- Supabase: authentication, database, private file storage, and backend functions.
- Google: if you choose Google sign-in, we receive your name, profile image, and email address. We use them only to authenticate you, create or complete your ZonaVecina profile, and identify you within your community. We do not use them for advertising.
- Resend: account and booking-related transactional email.
- Cloudflare: website delivery, DNS, and inbound email routing.
These providers process limited data on our instructions or under their own platform terms. Data may be processed outside your country with the safeguards required by applicable law.
5. Visibility and sharing
Profile, membership, housing, facility, and reservation information is shared only with authorized members of the relevant community as needed for the service. Community administrators receive additional management access. Public invitation pages do not reveal private community details before access is validated.
We may disclose information when required by law, to protect users or the service, or as part of a business reorganization with appropriate safeguards. We do not sell personal data.
6. Website storage, analytics, and ads
The web app uses necessary browser storage to keep your authenticated session, pending invitation, and language context. The public legal pages do not require JavaScript or marketing cookies.
ZonaVecina does not use product analytics in this MVP. Advertising is disabled for the MVP launch. This policy and the required consent controls must be updated before production advertising or additional analytics are enabled.
7. Retention and deletion
We keep account and community data while your account or relevant community relationship is active and for as long as needed to operate, secure, and document the service. When data is no longer required, it is deleted or anonymized.
Shared booking or administration records may need to be anonymized rather than immediately removed so other members' records remain consistent. Provider backups and security logs expire under their own limited schedules.
Read the account-deletion instructions to request deletion.
8. Your choices and rights
Subject to applicable law, you can ask to access, correct, delete, restrict, or obtain a copy of your personal data, and object to certain uses. You can change notification preferences in the app and sign out at any time.
Email [email protected]. We may need to verify that the request belongs to you. You can also contact the competent data-protection authority.
9. Security, children, and changes
We use access controls, private storage, encrypted transport, and tenant-level authorization to protect information. No online service can guarantee absolute security, so please report suspected misuse to [email protected].
ZonaVecina accounts are intended for adults or people otherwise authorized to participate in their residential community. The service is not directed to children under 16.
We may update this policy when the service or legal requirements change. The latest version and update date will remain available at this URL.